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1Z0-325 Oracle RightNow Cloud Service 2016 Implementation Essentials

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Product Description
Exam Number/Code: 1Z0-325
Exam Name: Oracle RightNow Cloud Service 2016 Implementation Essentials
Questions and Answers: 80 Q&As
Version: PDF
Sample: Oracle Cloud 1Z0-325 Free Online Test

Description

Are you preparing your Oracle Cloud Certification Oracle RightNow Cloud Service 2016 Certified Implementation Specialist certification? Cloud-exams 1Z0-325 exam questions are ready for helping you prepare your Oracle Cloud Certification 1Z0-325 exam well. Once you passed Oracle 1Z0-325 test, you can get the Oracle RightNow Cloud Service 2016 Certified Implementation Specialist certification successfully.

1Z0-325 Oracle RightNow Cloud Service 2016 Implementation Essentials

Basic Information

Exam Number: 1Z0-325
Associated Certifications: Oracle RightNow Cloud Service 2016 Certified Implementation Specialist
Duration: 150 Minutes (80 Questions)
Passing Score: 60%
Format: Multiple Choice
Register: Pearson VUE

Exam Topics

Application Appearance
Create and implement Workspaces
Create and implement Navigation Sets
Create Customizable Menus
Create Agent Workflows
Create Agent scripts within the Scripts Explorer

Staff Management
Create Profiles
Create Staff Accounts
Describe Password configurations and their functions

Answer Management
Describe typical answer management components and usage
Manage Search Priority Words
Create and manage Word List Files and the Dictionary
Create and manage Access Levels

Site Configuration Admin
Describe Custom Fields and their usage
Create Business Rules
Explain Standard Text and its application
Explain Service Variables and their application
Create and manage Service Level Agreements
Configure Cloud Monitor
Configure Custom Objects
Describe incident management
Manage Message Bases
Manage the System Configuration settings
Explain Mailboxes and their usage
Configure Message Templates and System Interface configurations
Explain Product, Category, and Disposition usage
Create and manage Guided Assistance and its application
Explain the File Menu and CX options features and their usage

RightNow Analytics
Create and configure Custom Reports
Create and manage Scheduled Reports

Feedback/Surveys
Create and manage Surveys and Mailings

Chat & Co-Browse
Create and manage Chat configurations and rules
Create and manage Co-Browse configurations

Customer Portal
Customize and manage Templates, Pages, and Themes
Describe Customer Portal deployment protocols
Customize and manage Tags, Widgets, and Assets

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