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IBM Cloud C9560-652 Free Online Test

Currently, IBM SmartCloud Control Desk V7.5 C9560-652 exam online test only provide 20 questions. Answer one question correctly, you can get 5 points. The content of these questions are the latest C9560-652 exam questions. Please feel free to test your skill level.

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Now, begin to test:

1. What are two capabilities of the Quick Configuration application in IBM SmartCloud Control Desk V7.5? (Choose two.)

 
 
 
 
 

2. Which three tasks are available in the IBM SmartCloud Control Desk Entry Edition? (Choose three.)

 
 
 
 
 
 

3. Which three main capabilities are combined into IBM SmartCloud Control Desk V7.5?

 
 
 
 

4. Where are the IBM SmartCloud Control Desk log files located?

 
 
 
 

5. An end user logs a service request about an application being down. A service desk agent reviews the request and determines it is an incident and that this issue has occurred before.
What might be the logical flow of records to resolve this issue long term?

 
 
 
 

6. Where can a user find the application to manage authorized assets?

 
 
 
 

7. IBM SmartCloud Control Desk V7.5 supports which two application servers? (Choose two.)

 
 
 
 
 

8. Which process changes the definition of a Configuration Items?

 
 
 
 

9. Which ticket type must be used to investigate the underlying cause of a set of issues?

 
 
 
 

10. The Start Center’s Help menu provides links to which two resources? (Choose two.)

 
 
 
 
 

11. Which application is used in IBM SmartCloud Control Desk V7.5 to configure an event that is triggered when a record is found that meets the conditions defined by an escalation point or workflow process?

 
 
 
 

12. What is a responsibility of the Service Catalog Designer?

 
 
 
 

13. Which statement is true regarding Work Type settings?

 
 
 
 

14. An end user is presented with fields to gather specific or additional data when creating a service request from the Self Service Center.
Where are these fields presented to the service desk agent when working the ticket?

 
 
 
 

15. Which format is used to import and export workflow processes in IBM SmartCloud Control Desk V7.5?

 
 
 
 

16. Which statement best describes the Service Request Management functionality in IBM SmartCloud Control Desk V7.5?

 
 
 
 

17. Most loggers are inactive by default and set to which mode level?

 
 
 
 

18. Updating asset information in a controlled manner is part of the IT Asset Management process.
Which two related processes provide information on required updates to assets? (Choose two.)

 
 
 
 
 

19. What are two virtual machine images that must be deployed to implement the IBM SmartCloud Control Desk VM Image solution? (Choose two.)

 
 
 
 
 

20. By default, what are three of the required fields in a bulletin board message? (Choose three.)

 
 
 
 
 
 

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